:::Technology Times Newspaper

By Omolara Beyioku

Lagos. Wednesday September 24, 2008. Multi-Links Telkom says it has opened a modern customer care centre in Lagos that reflects its renewed focus on delivering improved support to its subscribers.

Manager Customer Service Centre, Sumbo Odulaja, says the facility “is a manifestation of the new corporate identity detailing its logo type, corporate brand name, corporate culture projection in its interior and exterior looks and feel, visual languages and service delivery. The total brand transformation is a product of intense analysis of brand equity and brand promise as well as the customers’ expectations.”

The pioneer PTO says that plans are underway to build more of such centres to take customers care closer to its subscribers and “further reinforce the leadership role of Multi-Links Telkom in the area of customer care.”

According to Odulaja, the centre located in Victoria Island, Lagos expresses the company’s plans to make the customer well catered for in the new dispensation in Multi-Links Telkom.

“For the staff of the centre, it is a refreshing start to a new dawn in the on-going total overhaul of the Multi-Links Telkom brand for a bullish penetration of the Nigerian telecommunications market”, she adds citing that front office officials at the centre received customer-centric trainings to stimulate their sense of appreciation and value for customers.

According to her, “the alluring ambience of the customer centre is designed to enhance customer engagement as well as deepen customer experience during their visits to the centre. The new customer service centre is specifically modeled to reposition Multi-Links Telkom to meet the dynamic sophistry of its customers. The essence of the new centre is hinged on high quality service delivery for the ultimate growth of the business. This aimed at launching Multi-Links Telkom into a realm of competitiveness in the ever growing and keenly competitive telecommunications market in Nigeria.”