By Niyi Akinrogunde
Lagos. December 9, 2011: Etisalat Nigeria has launched its Etisalat Geek Force, an army of tech-savvy support team aimed to serve the technical needs of subscribers to its GSM services.
The GSM operator says its Geek Force is a team of “technology savvy, intelligent and courteous” staff who have been trained to provide solutions to some of the technical problems its subscribers may encounter during the daily usage of their communication devices.
According to the information posted on the telecoms operator’s Facebook fans page, Etisalat is partnering with the Original Equipment Manufacturers (OEMs) including Nokia, Samsung, EMS (official BlackBerry Partner), Huawei, ZTE, LG, among others to provide young Nigerians with the required training to resolve technical issues on various devices.
These trained engineers, through the Geek initiative have been equipped with the skill to deliver customer experience through services like: Internet configuration and basic setup, File Back-up and retrieval, Lost data retrieval, troubleshooting handsets and devices, virus and spyware detection and removal, among others.
Etisalat Nigeria says that they will also support more technical issues as operating system upgrade, free Apps downloads, hardware repair, Optimize device performance, technology consultation, basic tips to care for your technology devices, E-mail setup and synchronization, Android devices set up, wireless network configuration and URL support website for application downloads.
Through the Geek Force initiative available at all Etisalat-designated Experience Centres, customers can purchase products, make enquiries and have a professional repair of their devices like Blackberry, smartphone and modems, configure, synchronize and set up email accounts, upgrade OS and set up wireless connections.
They will also optimize performance and troubleshoot tablets, devices and handsets and deliver excellent customer experience to our valued subscribers, the mobile phone company said.
Etisalat said that Geek force team can be found in several locations include Lagos, Uyo, Port Harcourt, Aba, Abuja, Enugu, Kaduna, Asaba, Ibadan, Benin, Warri, Ugelli, among others.
The company says that the Geek service also provides fans the opportunity to interact one-on-one online through the weekly Geek hour. At the Geek hour which Etisalat said commences by 2.00pm every Friday, fans will receive “Tips and tricks” on how to maximize the functions of their mobile devices.
The Geek service will also give Etisalat Facebook fans the opportunity of “walking away with free airtime” to be given to a fan that is able to provide the first three correct answers to the questions which Etisalat will post on its fan page on the social media network by 9.00am every Friday.